Política de envío

LunaPick Shipping Policy

We’re so excited to send a little sparkle your way.

Please review our shipping details before placing your order so your package can arrive as smoothly as possible.

Free Shipping

We offer free worldwide shipping on all orders over $69 USD.

For orders under $69 USD, shipping costs are calculated at checkout based on your location.

Processing Time

Each order is carefully packed with love and care.

Please allow 2–4 business days for order processing before shipment.

Once your package has shipped, you’ll receive a confirmation email with a tracking link.

Shipping Address Responsibility

Customers are responsible for entering the correct and complete shipping address at checkout.

Please double-check your name, street address, apartment or unit number, city, state or province, postal code, country, phone number, and email before placing your order.

Once an order has been shipped, we are not able to change the delivery address from our side.

Shipping address changes, delivery holds, redirects, or pickup requests are controlled by the carrier and may not be available.

If you notice an address mistake before your order has shipped, please contact us as soon as possible at support@lunapick.com. We’ll do our best to help, but we cannot guarantee address changes once fulfillment has started.

If a package is delayed, returned, lost, or delivered to an incorrect address due to an incorrect, incomplete, or outdated shipping address entered at checkout, LunaPick is not responsible for refunding or replacing the order.

Shipping Time

We ship worldwide.

Estimated delivery time: 5–12 business days for most orders, depending on your location and carrier conditions.

Remote or rural areas may take slightly longer.

Delivery times are estimates and may be affected by customs processing, carrier delays, extreme weather, holidays, or other unforeseen events beyond our control.

We appreciate your patience and understanding.

Customs & Import Duties

For U.S. orders, duties and customs fees are usually included or handled by LunaPick where applicable.

If any unexpected import fees are charged by the carrier, please contact us at support@lunapick.com so we can review the issue.

For international orders outside the U.S., customs duties, import taxes, or VAT may apply depending on your country’s regulations.

These charges, if any, are the responsibility of the customer and are not included in the product price or shipping fee unless clearly stated at checkout.

Tracking Your Order

After your order ships, you’ll receive a tracking link by email.

You can use this link to check delivery updates at any time.

If you haven’t received tracking information within 5 business days after placing your order, please contact us at support@lunapick.com.

Lost or Delayed Packages

If your package is delayed or appears to be lost in transit, please contact us at support@lunapick.com.

We’ll help you review the tracking information and, where available, contact the shipping partner or guide you on how to contact the local carrier.

Carrier investigations may take additional time, and the final resolution depends on the carrier’s investigation result.

Please note that LunaPick is not responsible for delays caused by incorrect or incomplete addresses, customs clearance, carrier delays, natural events, holidays, or other circumstances beyond our control.

Delivered But Not Received

If your tracking shows that your package was delivered but you haven’t received it, please first check with your household, neighbors, building mailroom, front desk, local pickup point, or the local carrier.

Once a package is marked as delivered by the carrier, LunaPick is not responsible for stolen, misplaced, or incorrectly collected packages.

We’ll do our best to help you review the tracking information, but we cannot guarantee a refund or replacement for packages marked as delivered.

Returned Packages

If a package is returned to us because of an incorrect, incomplete, or outdated shipping address, failed delivery attempt, refusal to accept the package, or failure to collect the package from the carrier, we will contact you once the package is received back.

Reshipping fees may apply if you would like the order to be sent again.

If a refund is approved after a package is returned to us, original shipping fees and any return-related costs may be deducted from the refund where applicable.

Order-Related Questions

For any order-related questions, please contact us by email at support@lunapick.com.

To keep everything clear and properly documented, order issues are handled through email rather than social media messages.

Our Promise

Every LunaPick order is packed with care, warmth, and positive energy.

We’ll always do our best to pack your order safely and support you if a shipping issue occurs.

Thank you for helping us keep the shipping process clear, smooth, and respectful for everyone.